![]() ![]() A successful SM will lead by example as a champion of people while delivering consistent results in sales, service and profitability through operational excellence. ![]() SMs are responsible for developing leaders and building a deep talent bench for store leadership positions. SMs must establish a presence in their store by conducting regular store walks, town hall meetings and staff meetings with associates. SMs must stay ground-engaged by taking an active role in all aspects of the business including sales and profit drivers, operational excellence and the people-side of the business. SMs must effectively communicate the company's retail strategy and ensure its execution through strategic planning and timely follow-up. SMs are responsible for achieving profitability in their stores by coaching and developing associates to drive sales through providing great customer service, resolving people issues, utilizing financial and store reports to identify operational opportunities, monitoring market trends and competition and executing effective game plans to consistently improve in all of these areas. Store Managers (SMs) are responsible for executing the three focal points of the company's retail strategy: customer service, in-stock, and store appearance in their store. ![]() Store Managers (SMs) are accountable for leading profitable operations of their store. ![]()
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